699bat Privacy Policy

1 Who We Are

699bat operates the online casino and sports betting platform accessible at https://699bat.net, including all associated mobile-optimised interfaces and related services (collectively, the "Platform"). References to "699bat", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the Platform.

699bat acts as the data controller in respect of the personal data collected through the Platform. As data controller, 699bat determines the purposes for which, and the means by which, personal data is processed. Where 699bat engages third-party service providers to process personal data on its behalf, those providers act as data processors and are contractually bound to process data only in accordance with 699bat's instructions and applicable data protection standards.

This Privacy Policy applies to all individuals who access or use the Platform, including registered account holders, prospective players who browse the Platform without registering, and individuals who contact 699bat's support team. For the avoidance of doubt, this policy applies to personal data collected from players based in Bangladesh and in all other jurisdictions from which the Platform is accessible.

2 Data We Collect

2.1 Registration and Account Data

When you create a 699bat account, we collect the information you provide during the registration process, which includes:

• Full legal name
• Date of birth
• Residential address (including city, district, and postcode)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

2.2 Identity Verification (KYC) Data

Before processing withdrawals or where we have a legal obligation to verify your identity, we may request the following KYC documentation:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 90 days)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or Upay account registered to your name, or bank statement)
• A selfie or live photo for biometric identity confirmation where required

2.3 Financial and Transaction Data

We collect records of all financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and cashier adjustments. This data is retained for compliance, fraud prevention, and dispute resolution purposes.

2.4 Usage and Technical Data

When you access the Platform, we automatically collect certain technical and behavioural data, including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Session duration, pages visited, and navigation path
• Game sessions played, bet amounts, and game outcomes
• Login timestamps and frequency of access

2.5 Communications Data

If you contact 699bat's support team via live chat or email, we retain records of those communications — including the content of messages, support ticket references, and resolution outcomes — for quality assurance, training, and dispute resolution purposes.

3 How We Use Your Data

699bat uses the personal data it collects for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, contact details
Identity verification (KYC)	KYC documents, selfie/biometric data
Processing deposits and withdrawals	Financial and transaction data, payment method details
Fraud detection and prevention	Usage data, IP address, transaction patterns
Responsible gaming monitoring	Wagering activity, session data, self-exclusion records
Customer support and dispute resolution	Communications data, account and transaction history
Platform improvement and analytics	Aggregated usage and technical data (anonymised where possible)
Marketing communications (with consent)	Email address, contact preferences, promotional opt-in status
Legal and regulatory compliance	All categories of data where required by applicable law

699bat will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.

4 Legal Basis for Processing

699bat processes personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil 699bat's obligations to you under the Terms and Conditions — including account management, transaction processing, and support services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, identity verification obligations, and financial record-keeping rules.
• Legitimate interests: Processing conducted for 699bat's legitimate business interests — such as fraud detection, platform security, and product improvement — where those interests are not overridden by your rights and interests.
• Consent: Processing activities for which you have given your explicit consent, such as receiving marketing communications from 699bat. You may withdraw consent for marketing at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

5.1 Third-Party Service Providers

699bat shares personal data with carefully selected third-party service providers who assist in delivering the Platform's services. These providers are contractually obligated to process data only for the specified purpose and in accordance with 699bat's instructions. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment gateway partners, for the purpose of processing deposits and withdrawals in Bangladeshi Taka (৳).
• Identity verification providers: Third-party KYC and document verification services used to authenticate player identities and screen against sanctions lists.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studio partners whose games are available on the Platform. These providers may receive session identifiers and game event data necessary to deliver their game services.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics platforms for the purpose of improving Platform performance and user experience.
• Customer support tools: Live chat and ticketing platform providers who process support communications on 699bat's behalf.

5.2 Legal and Regulatory Disclosure

699bat may disclose your personal data to governmental authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. 699bat will, where permitted by law, notify you of such a disclosure request before complying.

5.3 Business Transfers

In the event that 699bat undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data is handled as a result.

5.4 No Sale of Data

699bat does not sell, rent, or trade your personal data to any unaffiliated third party for their own independent commercial or marketing purposes. Any sharing of personal data is strictly limited to the purposes described in this section.

6 Cookies & Tracking Technologies

699bat uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies, load-balancing cookies, and security tokens. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and your most recently played games. These enhance your experience but are not strictly essential.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate and interact with the Platform. This data helps 699bat identify usability issues and improve the overall player experience.
• Marketing cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications from 699bat. These cookies may track your activity across sessions to determine the relevance of promotional offers.

You may control cookie preferences through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using core Platform features. For non-essential cookies, you may opt out without affecting your ability to place bets or access your account.

7 Data Retention

699bat retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Account data: Retained for the duration of your active account relationship with 699bat, plus a minimum of five (5) years following account closure, to satisfy financial record-keeping and AML compliance requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of verification, consistent with applicable anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Support communications: Retained for a period of three (3) years from the date of the most recent communication in a support thread, unless a dispute remains unresolved, in which case records are retained until the dispute is fully concluded.
• Marketing consent records: Retained for the duration of the consent period plus one (1) year following withdrawal of consent, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 699bat's internal data destruction procedures.

8 Data Security

699bat maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and unlawful disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption at rest for sensitive personal data, including KYC documents and financial records.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Multi-factor authentication requirements for administrative access to production systems.
• Continuous monitoring for unusual access patterns and potential data breach indicators.

In the event of a personal data breach that poses a risk to your rights and interests, 699bat will notify affected players without undue delay following discovery of the breach, and will take all reasonable steps to contain, investigate, and remediate the incident.

9 Your Rights

Subject to applicable law, you have the following rights in respect of the personal data 699bat holds about you:

• Right of access: You may request a copy of the personal data 699bat holds about you, along with information about how that data is being processed.
• Right to rectification: If any personal data 699bat holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that 699bat delete the personal data it holds about you. This right is subject to overriding legal obligations — for example, 699bat cannot delete transaction records that it is required by law to retain.
• Right to restriction: You may request that 699bat restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to a particular processing activity.
• Right to object: You may object to the processing of your personal data where that processing is based on 699bat's legitimate interests. You also have an absolute right to object to the use of your data for direct marketing purposes.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that 699bat provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the 699bat support team via live chat or the platform email address. 699bat will respond to all valid rights requests within 30 days of receipt. Where a request is complex or numerous, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it.

10 Children & Minors

The 699bat Platform is strictly intended for adults aged 18 years and over. 699bat does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not access or use the Platform, create an account, or submit any personal data to 699bat.

If 699bat becomes aware that it has inadvertently collected personal data from an individual under the age of 18, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the Platform, please contact the support team immediately so that the matter can be investigated and resolved without delay.

Parents and guardians are encouraged to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. 699bat supports and encourages responsible use of these tools. For further information, please visit our Responsible Gaming page.

11 Third-Party Services

The 699bat Platform integrates third-party services — including game studio software, payment processing gateways, and customer support tools — that operate under their own privacy policies and data practices. 699bat is not responsible for the privacy practices of third-party providers and does not control how those providers collect, use, or share data that you submit directly to their systems.

699bat carefully selects third-party partners and requires contractual assurances regarding data protection standards as a condition of integration. However, once data is submitted directly to a third-party provider's own interface or system — such as a bKash payment confirmation page or a game studio's live dealer stream — that provider's own privacy policy governs the handling of that data.

Players are advised to review the privacy policies of any third-party service they interact with through the Platform, particularly for payment processing services.

12 International Data Transfers

699bat's primary player base is located in Bangladesh, and the Platform is optimised for players transacting in Bangladeshi Taka (৳). However, some of the third-party service providers and game studio partners engaged by 699bat may process data on servers located outside Bangladesh. Where personal data is transferred internationally, 699bat takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy.

Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or reliance on the receiving party's certification under a recognised data protection framework. By using the 699bat Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh as described in this section.

13 Policy Amendments

699bat reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect how your data is collected, used, shared, or protected in a way that may be relevant to your decision to continue using the Platform — 699bat will provide advance notice via a platform-wide notification displayed on your next login, with a minimum notice period of seven (7) days before the revised policy takes effect.

Non-material amendments, such as typographical corrections, clarifications that do not alter the substance of any provision, or updates to contact information, may take effect immediately without prior notice. The date of the most recent update is displayed in the hero section at the top of this page. You are encouraged to review this Privacy Policy periodically to stay informed of any changes.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you must cease using the Platform and contact support to request account closure prior to the effective date of the change.

14 Contact & Data Requests

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 9, please contact the 699bat data team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, via the live chat widget on the Platform. For data rights requests, please state "Data Rights Request" at the start of your message so that your query is routed to the appropriate team member.
• Platform Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line along with your registered username. Responses to email requests are typically provided within five (5) business days.

When submitting a data rights request, please provide sufficient information to allow 699bat to verify your identity and locate your account record. This may include your registered username, the email address associated with your account, and a brief description of your request. 699bat will not action data rights requests from unverified individuals in order to protect the security of account holders' personal data.

699bat is committed to handling all privacy-related enquiries promptly, transparently, and in good faith. If you are not satisfied with the response you receive, you may request escalation to a senior member of the support team by stating this in your follow-up communication.